Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Laredo, TX! We're seeking motivated individuals ready to transform their passion for technology into professional expertise. As a direct hire opportunity, this role combines hands-on training with real-world experience in a dynamic tech environment. You'll work alongside senior engineers to master essential IT infrastructure, security protocols, and customer service excellence. Join our innovative team where growth opportunities and mentorship fuel long-term success in the evolving tech landscape.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents, resolutions, and asset inventory in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT projects and deployments
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in ongoing training to build expertise in cloud technologies
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic understanding of Windows/macOS operating systems and networking
- Strong problem-solving skills with attention to technical details
- Excellent written/verbal communication abilities in English and Spanish
- Ability to lift 30 lbs and work in a physical IT environment
- Valid driver's license with reliable transportation
- Passionate about continuous learning and career growth in IT