Job Description
Join our award-winning IT team and transform your passion for technology into a thriving career! We're seeking motivated IT Support Trainees to build foundational skills in a fast-paced, growth-oriented environment. With comprehensive training programs and mentorship from senior engineers, you'll master enterprise systems while solving real-world technical challenges. Our culture celebrates innovation and professional development—apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Provide Tier-1 technical support for hardware/software issues across 500+ endpoints
- Deploy and configure Windows/macOS systems with Active Directory integration
- Monitor network infrastructure using SolarWinds and ServiceNow platforms
- Document procedures in ITIL-compliant knowledge base articles
- Collaborate with cybersecurity team on endpoint protection protocols
- Participate in 24/7 on-call rotation after training completion
- Support cloud migrations to Azure/AWS environments
Qualifications
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Experience with Windows 10/11, macOS, and mobile device management
- Familiarity with TCP/IP networking fundamentals and VPN technologies
- Strong analytical skills for diagnosing complex technical issues
- Excellent written/verbal communication abilities
- Ability to lift 30lbs for equipment deployments
- Valid Florida driver's license for on-site support