Job Description
Join TechSolutions Inc. as an IT Support Trainee and launch your tech career in Irvine's thriving innovation hub! We're seeking motivated individuals passionate about technology to receive hands-on training in enterprise-level IT systems. Our comprehensive 6-month program combines classroom instruction with real-world experience, preparing you for a permanent role in our award-winning IT department. Enjoy competitive benefits, mentorship from senior engineers, and exposure to cutting-edge infrastructure including cloud platforms and cybersecurity protocols.
Responsibilities
- Provide Tier 1 technical support for 200+ employees across desktop, mobile, and network systems
- Install, configure, and maintain hardware/software including Windows 11 and Microsoft 365
- Document IT processes using ServiceNow ticketing system and knowledge base
- Collaborate with cross-functional teams on security audits and compliance initiatives
- Participate in infrastructure projects involving Cisco networking and AWS cloud services
- Train users on new technologies and security best practices
- Assist with inventory management and asset lifecycle tracking
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Customer service experience or exceptional communication skills
- Ability to learn technical concepts quickly and adapt to evolving technologies
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screening
- Enthusiasm for continuous learning and professional development