Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking passionate tech enthusiasts ready to learn and grow in New York's dynamic tech hub. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a long-term career in IT support. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Manhattan's heart.
Responsibilities
- Diagnose and resolve hardware/software issues for employees across diverse departments
- Install, configure, and maintain desktop/laptop systems and peripherals
- Provide Tier 1 help desk support via ticketing systems and live chat
- Assist with network troubleshooting and basic server maintenance
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cybersecurity awareness training and best practices
Qualifications
- Associate's degree in Computer Science or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with analytical thinking ability
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and ability to travel between NYC offices