Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Virginia Beach. This direct-hire position offers comprehensive training in enterprise systems, network administration, and customer support. You'll work alongside seasoned IT professionals while earning competitive benefits and growth opportunities. No prior experience required – we provide all necessary certifications and mentorship to transform you into a certified IT professional.
What We Offer:
- Full tuition reimbursement for CompTIA A+ and Microsoft certifications
- Structured 6-month training program with hands-on labs
- Health insurance, 401(k) matching, and paid time off
- Career advancement into network security or cloud infrastructure roles
- Collaborative culture with regular hackathons and tech talks
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and peripherals
- Provide Level 1 technical support via ticketing system and phone
- Manage user accounts in Active Directory and Office 365
- Monitor network performance using SolarWinds and Splunk
- Document SOPs and knowledge base articles
- Assist with cybersecurity protocols and patch management
- Participate in cross-departmental IT projects
- Complete weekly certification training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional site visits
- Pass background check and pre-employment drug screen
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Experience with ServiceNow or similar ticketing systems (a plus)