Job Description
Launch your IT career with Nevada Tech Solutions! We're seeking motivated IT Support Trainees in Reno to join our accelerated development program. No prior experience required – we provide comprehensive training in network administration, system troubleshooting, and customer service. This is your gateway to a stable, high-demand career in technology with growth opportunities into cybersecurity, cloud infrastructure, and systems engineering. Our Reno-based team offers competitive benefits, mentorship from industry experts, and a collaborative environment focused on your success.
Responsibilities
- Provide first-level technical support to internal and external users via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop hardware, software, and peripherals
- Assist with network monitoring, security protocols, and system backups
- Document technical issues and resolutions using ITSM best practices
- Participate in cross-departmental IT projects and process improvements
- Complete vendor certification training (CompTIA A+, Microsoft 365)
- Deliver exceptional customer service with patience and clear communication
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Passion for technology and eagerness to learn complex systems
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Basic familiarity with Windows/macOS operating systems
- Valid driver's license and reliable transportation
- Must pass background check and drug screening