Job Description
Join Nevada Tech Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. Our comprehensive training program equips you with industry certifications while providing hands-on experience in a dynamic environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth within our expanding team. No prior experience required – we invest in talent!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Document incidents and solutions using ticketing systems
- Assist with network infrastructure monitoring and basic troubleshooting
- Deliver exceptional customer service via phone, email, and in-person
- Participate in cross-departmental IT projects
- Complete vendor-specific certification training
Qualifications
- High school diploma or equivalent (AAS in IT preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong communication and problem-solving skills
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional site visits
- CompTIA A+ or willingness to obtain within 6 months
- Customer service experience (retail/helpdesk a plus)