Job Description
Launch your tech career with NexusTech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in New York City. No prior experience required – we provide comprehensive training and mentorship to transform you into a confident IT professional. Work with cutting-edge technology while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Your journey to becoming a certified IT specialist starts here!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on company applications
- Assist with cybersecurity best practices implementation
- Participate in cross-departmental tech projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service skills
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible hours including occasional weekends
- Valid driver's license (for equipment transport)
- Passion for technology and continuous learning