Job Description
Join our dynamic team as an IT Support Trainee in Philadelphia and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This hands-on role offers comprehensive training and mentorship from industry experts, allowing you to develop critical skills in network administration, cybersecurity, and system troubleshooting. If you're eager to learn, grow, and contribute to a fast-paced tech environment, apply today and become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Install, configure, and maintain network infrastructure components
- Provide first-line technical support to internal staff and external clients
- Document technical procedures and maintain accurate service logs
- Collaborate with senior engineers on complex system implementations
- Conduct routine system audits and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and troubleshooting abilities
- Excellent communication and customer service skills
- CompTIA A+ certification or equivalent knowledge (preferred)
- Ability to lift up to 25 lbs for equipment maintenance
- Valid driver's license (for occasional site visits)