Job Description
Join InnovateTech Solutions as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT infrastructure, cybersecurity, and customer service. This direct-hire role offers comprehensive training, mentorship from senior engineers, and a clear path to becoming a full-fledged IT Support Specialist. Our Chicago headquarters features state-of-the-art labs and collaborative workspaces where you'll gain hands-on experience with enterprise systems, cloud technologies, and network administration. Enjoy competitive benefits, professional development stipends, and a supportive culture that values growth and innovation.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management, security protocols, and access controls
- Document technical procedures, troubleshooting steps, and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects and system upgrades
- Participate in ongoing training sessions for emerging technologies
- Support cybersecurity initiatives including vulnerability assessments and patch management
- Deliver exceptional customer service with SLA adherence and user satisfaction focus
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking fundamentals
- Customer service experience with strong communication and problem-solving skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to troubleshoot hardware/software issues logically and methodically
- Proficient with Microsoft Office 365 and remote support tools
- Valid driver's license and reliable transportation for occasional on-site visits
- Passion for technology and commitment to continuous learning