Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT infrastructure, user support, and system administration. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT professional. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in Oakland's thriving tech hub. Apply today to transform your potential into a rewarding career path!
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Provide Tier 1 user support via ticketing systems and in-person assistance
- Deploy and configure desktop/laptop hardware and peripherals
- Assist with network monitoring and basic troubleshooting
- Create and maintain technical documentation for IT processes
- Collaborate with senior IT staff on infrastructure projects
- Implement security protocols and best practices
- Participate in continuous training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ or similar certification a plus