Job Description
Launch your IT career with TechSolutions Inc., a leader in innovative tech solutions in the Research Triangle! We're seeking motivated IT Support Trainees to join our dynamic team in Durham, NC. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT professional. Enjoy competitive benefits, flexible work arrangements, and a culture that values growth and innovation.
Responsibilities
- Provide frontline technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training and certification programs
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- CompTIA A+ certification preferred (or willingness to obtain)