Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide frontline technical support. This hands-on role offers comprehensive training in networking, hardware troubleshooting, and software solutions – perfect for recent graduates or career changers. Enjoy a collaborative work environment with mentorship from senior technicians and opportunities for professional growth. Start tomorrow with our accelerated onboarding program! Apply today and become part of Atlanta's growing tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 customer support via phone, email, and in-person requests
- Install, configure, and maintain network infrastructure components
- Document technical procedures and maintain service logs
- Collaborate with cross-functional teams on system updates
- Execute security protocols for data protection
- Train end-users on new software deployments
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, CompTIA)
- Basic understanding of Windows/macOS operating systems
- Excellent verbal communication and customer service skills
- Ability to troubleshoot network connectivity issues
- Strong problem-solving and analytical thinking abilities
- Willingness to learn new technologies through training
- Valid driver's license and reliable transportation