Job Description
Launch your IT career with our premier IT Support Trainee program in Wichita, KS! We're seeking motivated individuals passionate about technology to join our dynamic team. This direct hire opportunity provides hands-on training in enterprise systems, network infrastructure, and customer support excellence. Work alongside certified professionals while building foundational skills in cybersecurity, cloud services, and system administration. Our comprehensive 6-month training curriculum ensures you'll graduate as a confident IT specialist ready for full-time deployment. Enjoy competitive benefits, tuition reimbursement, and clear growth pathways to senior roles.
Responsibilities
- Install, configure, and troubleshoot desktop hardware/software systems
- Provide Tier 1 technical support via phone, email, and in-person
- Document IT incidents and resolutions using ticketing systems
- Assist with network infrastructure maintenance and updates
- Participate in security awareness training and protocols
- Collaborate with cross-functional teams on IT projects
- Adhere to ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic understanding of Windows OS and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications within 12 months