Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in San Diego's thriving tech ecosystem. We're seeking motivated IT Support Trainees to join our dynamic team starting tomorrow! This accelerated program combines hands-on experience with mentorship from industry experts, preparing you for a full-time career in IT support. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment at our state-of-the-art facility.
Why Join Us?
- Accelerated career growth path
- Industry-recognized certifications included
- Flexible work arrangements
- Health & wellness stipend
- Opportunity for permanent hire
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents and resolutions using ticketing systems
- Assist with network troubleshooting and basic security protocols
- Collaborate with senior technicians on complex technical problems
- Participate in cross-functional IT projects and training initiatives
- Deliver exceptional customer service to all stakeholders
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving abilities and customer service mindset
- Ability to work independently and in team environments
- Excellent verbal/written communication skills
- Willingness to learn new technologies and adapt to changing priorities
- Valid driver's license and reliable transportation