Job Description
Join our award-winning IT team in Austin and kickstart your career in technology! As an IT Support Trainee, you'll receive hands-on training and mentorship from industry experts while supporting cutting-edge infrastructure. We're seeking motivated individuals with a passion for problem-solving and technology to join our direct-hire program. Enjoy comprehensive benefits, career growth opportunities, and a collaborative work culture in the heart of Austin's tech scene.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person requests
- Deploy, configure, and troubleshoot desktop hardware, software, and peripherals
- Assist with network administration tasks including VLAN management and firewall rules
- Document IT procedures and maintain accurate asset inventory records
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation after training completion
- Contribute to cybersecurity awareness initiatives across the organization
Qualifications
- High school diploma or equivalent (CompTIA A+ certification preferred)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong analytical skills and ability to troubleshoot hardware/software issues
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license for occasional off-site support
- Must pass background check and drug screening