Job Description
Launch your IT career with TechSolve Solutions Inc.! We're seeking passionate IT Support Trainees in Newark, NJ with all equipment provided. No need to worry about hardware – we supply laptops, tools, and resources to accelerate your growth.
This immersive program combines hands-on training with real-world experience under senior engineers. You'll gain exposure to enterprise systems while earning competitive compensation and benefits. Perfect for recent graduates or career changers ready to enter the tech field.
What You'll Receive:
- Company-issued laptop, toolkit, and peripherals
- Comprehensive training in networking & security
- Mentorship from certified IT professionals
- Full benefits package including health insurance
- Clear career advancement path
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Deploy and configure company-issued hardware/software
- Troubleshoot OS, network, and security issues
- Document incidents using ITSM tools
- Assist with asset inventory management
- Participate in cross-departmental IT projects
- Adhere to cybersecurity protocols
- Complete monthly certification modules
Qualifications
- High school diploma/GED; college/tech school preferred
- Basic understanding of Windows/Linux environments
- Strong problem-solving and communication skills
- Customer service experience (retail/helpdesk a plus)
- Ability to lift 25lbs for equipment handling
- Valid NJ driver's license (for occasional site visits)
- Pass background check and drug screening
- Self-motivated with learning agility