Job Description
Launch your IT career with our comprehensive paid training program! TechForward Solutions is seeking motivated IT Support Trainees in Irvine, CA. No experience required – we provide hands-on training in network troubleshooting, system administration, and cybersecurity fundamentals. Join our innovative team and gain industry-recognized certifications while working with cutting-edge technology in a collaborative environment. This 6-month program combines classroom instruction with real-world experience, ensuring you're job-ready upon completion. Apply today and start your journey into the high-demand IT field!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network diagnostics and basic server administration tasks
- Create and maintain documentation for IT procedures and solutions
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in rotational training across IT domains (helpdesk, infrastructure, security)
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Strong problem-solving skills with logical approach to technical challenges
- Basic familiarity with Windows/macOS operating systems
- Excellent communication skills and customer service aptitude
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification training provided upon hire
- Valid driver's license and reliable transportation
- Must pass background check and drug screening