Job Description
Join our elite IT support team in Tampa and accelerate your career with our comprehensive training program! TechSolutions Inc. offers a high-paying trainee position where you'll gain hands-on experience with cutting-edge technologies while receiving mentorship from industry experts. This role includes competitive compensation, full benefits, and a clear path to advancement. Transform your passion for technology into a lucrative career in one of Florida's most dynamic tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in 24/7 on-call rotation after initial training period
- Conduct user training sessions for new technologies
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Basic understanding of Windows, macOS, and Linux operating systems
- Familiarity with Active Directory, VPNs, and cloud services
- Strong problem-solving skills and customer service aptitude
- Ability to lift 30 lbs for equipment handling
- Valid Florida driver's license for occasional site visits