Job Description
Launch your IT career with our comprehensive trainee program designed for motivated beginners. As an IT Support Trainee at TechSolutions Inc., you'll receive hands-on training while supporting enterprise systems across diverse industries. Join our award-winning team in Laredo, TX, and gain invaluable experience with cutting-edge technologies while earning competitive compensation.
We provide paid training, mentorship from certified professionals, and a clear career progression path to roles like Systems Administrator or Network Engineer. Perfect for recent graduates or career changers with passion for technology and customer service.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Assist with network connectivity issues (Wi-Fi, VPN, LAN)
- Document support tickets and maintain knowledge base articles
- Collaborate with senior technicians on complex system issues
- Participate in weekly training sessions covering cybersecurity best practices
- Support hardware/software deployment projects
- Contribute to IT inventory management and asset tracking
Qualifications
- High school diploma or equivalent (college coursework in IT preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- Valid Texas driver's license (for occasional off-site support)
- Willingness to obtain CompTIA A+ certification within 6 months
- No prior IT experience required – training provided