Job Description
Launch your tech career with our comprehensive IT Support Trainee program in Jacksonville! We're seeking motivated individuals with no prior experience to join our dynamic team. As a trainee, you'll receive hands-on training in network administration, system troubleshooting, and customer service excellence. Our 6-month structured program combines classroom learning with real-world experience under mentorship of senior engineers. Enjoy competitive pay, full benefits, and clear career advancement paths to become a certified IT Specialist. Join us to build a future-proof career in one of America's fastest-growing tech hubs!
Responsibilities
- Assist users with hardware/software installation and troubleshooting
- Provide first-level technical support via phone, email, and in-person
- Document ticket resolutions and maintain knowledge base entries
- Participate in network monitoring and system maintenance tasks
- Collaborate with senior engineers on complex technical issues
- Adhere to IT security protocols and compliance standards
- Complete certification training modules (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies and adapt to changes
- Valid Florida driver's license for occasional site visits
- Pass background check and pre-employment drug screen