Job Description
Join TechNova Solutions' elite IT Support Trainee program and kickstart your career in technology! We're seeking motivated individuals passionate about delivering exceptional technical support to our NYC-based clients. This immersive 6-month program combines hands-on training with real-world experience, equipping you with industry certifications and mentorship from senior engineers. You'll gain expertise in network troubleshooting, system administration, and cybersecurity fundamentals while working in our state-of-the-art downtown Manhattan facility. Perfect for recent graduates or career changers eager to enter the thriving IT landscape of New York City.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across Windows/macOS environments
- Document and troubleshoot user-reported incidents using ITSM tools like ServiceNow
- Assist in system administration tasks including account management and access controls
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct hardware installations, upgrades, and preventative maintenance
- Participate in cybersecurity awareness initiatives and compliance monitoring
- Maintain knowledge base articles and contribute to process improvements
- Support cloud infrastructure tasks including Azure/AWS basic operations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory administration
- Strong problem-solving skills with customer service orientation
- CompTIA A+ or similar certification preferred (training provided)
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license for occasional off-site client visits
- Proficiency in ticketing systems and remote desktop tools