Job Description
Launch your tech career with TechSolve Inc.'s remote-friendly IT Support Trainee program in Chicago! We're seeking passionate individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. Enjoy flexible remote work while receiving mentorship from industry experts and building skills in network administration, cybersecurity, and cloud technologies. This immersive 6-month training program combines structured learning with real-world projects, setting you up for a permanent role as an IT Support Specialist. Join our mission to empower businesses with cutting-edge IT solutions while advancing your professional growth.
Responsibilities
- Install, configure, and troubleshoot desktop hardware/software systems
- Provide remote technical support via phone, chat, and ticketing systems
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on network security protocols
- Assist in deploying cloud infrastructure solutions (AWS/Azure)
- Monitor system performance and resolve incident tickets
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Understanding of networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification is a plus
- Ability to work independently in a remote environment
- Problem-solving mindset with attention to detail
- Valid driver's license for occasional on-site visits