Job Description
Launch your tech career with TechNova Solutions! We're urgently seeking passionate IT Support Trainees to join our Newark team. This premium opportunity combines hands-on training with real-world experience in a cutting-edge environment. As a trainee, you'll receive mentorship from industry veterans while supporting enterprise-level infrastructure and user systems. We offer competitive compensation, comprehensive benefits, and a clear career growth path into specialized IT roles.
What We Offer:
- 6-month structured training program covering hardware, networking, and cybersecurity
- Certification sponsorship (CompTIA A+, Network+)
- Full medical/dental/vision benefits from day one
- 401(k) with company matching
- Tuition reimbursement for continued education
Responsibilities
- Provide Tier 1 technical support for 500+ employees
- Diagnose and resolve hardware/software issues (Windows/macOS)
- Manage helpdesk tickets and service requests
- Deploy and configure endpoint devices (laptops, printers, peripherals)
- Assist with network infrastructure monitoring and maintenance
- Document technical procedures and knowledge base articles
- Participate in IT security awareness initiatives
Qualifications
- High school diploma or equivalent; IT certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows/macOS troubleshooting
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced, deadline-driven environments
- Valid driver's license (for occasional off-site support)