Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees in Houston, TX, offering competitive weekly pay and hands-on experience in a dynamic tech environment. Join our team to gain invaluable skills while supporting cutting-edge infrastructure for Fortune 500 clients. No prior experience required – just passion and drive!
Responsibilities
- Provide tier-1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex issue resolution
- Assist with network monitoring and system maintenance
- Participate in cybersecurity awareness training
Qualifications
- High school diploma or equivalent required
- Basic understanding of Windows/macOS/Linux operating systems
- Excellent problem-solving and communication skills
- Ability to lift 25 lbs for equipment handling
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification preferred (not required)
- Must pass background check and drug screening