Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in San Antonio, TX to provide exceptional technical support to our growing client base. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in the fast-paced IT landscape.
At TechSolutions Inc., we invest in our people. As a trainee, you'll gain exposure to cutting-edge technologies while developing critical troubleshooting, networking, and customer service expertise. Our accelerated 6-month training curriculum ensures you're job-ready for full-time IT support roles upon successful completion.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier 1 customer support via phone, email, and ticketing systems
- Install, configure, and maintain operating systems (Windows, macOS) and productivity software
- Assist with network connectivity setups and basic security protocols
- Document technical procedures and maintain accurate service logs
- Collaborate with senior technicians on complex system escalations
- Participate in ongoing training modules to expand technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software systems
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Willingness to obtain industry certifications (CompTIA A+, etc.)
- Valid driver's license and reliable transportation