Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in today's digital landscape. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Bakersfield's growing tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network troubleshooting, system diagnostics, and hardware repairs
- Document support tickets using ITSM software (ServiceNow/Jira)
- Participate in cross-departmental projects and system implementations
- Train on cybersecurity protocols and data protection best practices
- Support office equipment setup including printers, AV systems, and mobile devices
- Collaborate with senior engineers on complex technical resolutions
Qualifications
- High school diploma or equivalent; college degree in IT preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong customer service orientation with excellent communication skills
- Ability to troubleshoot systematically and learn new technologies quickly
- CompTIA A+ or similar certification is a plus
- Valid California driver's license for occasional off-site support
- Proficiency in Microsoft Office 365 and remote desktop tools