Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in IT infrastructure, system administration, and user support. Enjoy competitive pay, growth opportunities, and a collaborative work environment in Madison's thriving tech hub. No prior experience required – we provide all necessary training!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and printers
- Provide Tier 1 support to resolve user issues via phone, email, and ticketing systems
- Assist with network maintenance, security updates, and system backups
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex infrastructure projects
- Participate in regular training sessions to develop technical skills
- Support office technology setup during onboarding of new employees
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware, operating systems, and networking
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and adapt to changing systems
- CompTIA A+ certification or equivalent knowledge a plus