Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We offer flexible scheduling options including morning, afternoon, or hybrid shifts to accommodate your lifestyle. This hands-on role provides comprehensive training in network administration, hardware troubleshooting, and cybersecurity fundamentals. Work alongside industry experts while earning competitive compensation and gaining real-world experience with cutting-edge technology.
Our Oakland-based company fosters a collaborative environment where your growth is prioritized. Enjoy modern facilities, mentorship opportunities, and the chance to make tangible impacts on our digital infrastructure. Perfect for recent graduates or career changers seeking flexible entry into the IT field.
Responsibilities
- Provide Tier 1 technical support for desktop hardware, software, and peripherals
- Assist with network configuration, security protocols, and system monitoring
- Document technical issues and resolutions using ticketing systems
- Participate in hardware installations, upgrades, and maintenance
- Collaborate with senior engineers on complex troubleshooting tasks
- Contribute to knowledge base creation and documentation
- Support cybersecurity initiatives and best practices implementation
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Flexibility to adapt to rotating schedules and urgent requests
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends