Job Description
Join TechSolutions Inc.'s award-winning IT team and kickstart your career in technology! We're seeking motivated IT Support Trainees to join our Atlanta headquarters immediately. No prior experience required – we provide comprehensive training and mentorship to launch your professional journey in a dynamic, growth-oriented environment.
As a trainee, you'll gain hands-on experience with enterprise systems while working alongside senior engineers. Our fast-paced startup culture values innovation and professional development, offering clear pathways to advancement. Enjoy competitive benefits, flexible scheduling, and opportunities to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft Office
- Assist with network connectivity issues and basic system administration tasks
- Document all IT incidents and resolutions using ServiceNow ticketing system
- Collaborate with cross-functional teams on technology deployments and upgrades
- Participate in ongoing training programs to develop technical expertise
- Maintain inventory of IT assets and assist with procurement processes
Qualifications
- High school diploma or equivalent; college degree in IT preferred
- Basic understanding of computer hardware, networks, and operating systems
- Strong problem-solving abilities with attention to detail
- Excellent verbal communication and customer service skills
- Ability to work independently and in a team environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Passion for technology and eagerness to learn new systems