Job Description
Launch your IT career with TechSolutions Inc.! We're seeking passionate IT Support Trainees to join our award-winning team in Colorado Springs. This immersive 6-month program combines hands-on training with real-world experience, equipping you with industry-recognized certifications and mentorship from senior engineers. Our collaborative environment fosters growth through cutting-edge projects with Fortune 500 clients.
As a trainee, you'll gain expertise in network infrastructure, cloud technologies, and cybersecurity protocols while contributing to our mission of delivering seamless digital experiences. Our graduates consistently achieve 90%+ placement rates in full-time roles.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement network security protocols and access controls
- Support cloud infrastructure (AWS/Azure) and SaaS applications
- Create technical documentation and knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Participate in 24/7 on-call rotation (after training phase)
- Maintain IT asset inventory and compliance documentation
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Colorado driver's license for occasional site visits
- Passion for continuous learning and technology trends