Job Description
Join TechNova Solutions' elite IT Support Trainee program and accelerate your career in one of America's most dynamic tech hubs! We're seeking passionate individuals ready to transform their theoretical knowledge into practical expertise. Our immersive 6-month program combines hands-on training with mentorship from industry veterans, equipping you to become a future leader in enterprise IT support. Located in the heart of San Francisco's innovation district, you'll work alongside Fortune 500 clients while gaining exposure to cutting-edge technologies and best practices. This isn't just a job—it's your launchpad to a high-growth career in technology.
Responsibilities
- Provide Tier 1 technical support for 500+ enterprise users across hardware, software, and network systems
- Diagnose and resolve 30+ daily tickets using ticketing systems like ServiceNow and Jira
- Execute system deployments, upgrades, and patch management for Windows/macOS environments
- Document SOPs and create knowledge base articles to improve team efficiency
- Collaborate with cross-functional teams on cybersecurity initiatives and compliance projects
- Participate in on-call rotation (1:4 week schedule) for after-hours emergencies
- Shadow senior engineers on complex infrastructure migrations and disaster recovery drills
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience (CompTIA A+ preferred)
- Proficiency in Windows 10/11 and macOS troubleshooting fundamentals
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with proven ability to de-escalate technical issues
- Familiarity with cloud platforms (AWS/Azure) and SaaS applications
- Strong analytical skills with ability to document technical procedures
- Valid driver's license and reliable transportation for occasional client site visits