Job Description
Join our award-winning IT team as an IT Support Trainee in Saint Paul! We provide all necessary equipment including laptops, tools, and software to jumpstart your career in technology. This hands-on role offers structured training in network administration, hardware troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a collaborative environment focused on innovation and growth. Enjoy comprehensive benefits, mentorship programs, and clear advancement pathways to senior IT roles. Equipment provided! No need to bring your own tools – we've got you covered from day one.
Responsibilities
- Install, configure, and maintain hardware/software systems using company-provided equipment
- Provide Tier 1 technical support for internal staff via phone, email, and in-person
- Document technical procedures and create knowledge base articles
- Assist with network monitoring and security protocol implementation
- Participate in cross-departmental IT projects and training sessions
- Resolve hardware/software issues with remote management tools
- Collaborate with senior technicians on complex system upgrades
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 25 lbs and work with provided hardware components
- Valid driver's license (occasional off-site equipment pickup required)
- Passion for technology and willingness to learn new systems
- Customer service experience preferred