Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support. Enjoy flexible scheduling options to accommodate your lifestyle while gaining hands-on experience in a fast-paced environment. Our comprehensive training program covers desktop support, network troubleshooting, and system administration – all while working with cutting-edge technologies. This role offers growth opportunities into specialized IT tracks with competitive benefits and career advancement paths. Apply today to become part of Irvine's premier tech support team!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document all support tickets and solutions using ticketing systems
- Collaborate with senior engineers to resolve complex technical problems
- Assist in system monitoring, maintenance, and security protocols
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (flexible scheduling)
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and adaptability
- Ability to work independently and in team environments
- Flexibility to work varied shifts including evenings/weekends