Job Description
Launch your IT career with TechNova Solutions in Durham, NC! We're seeking motivated IT Support Trainees ready to grow in a dynamic environment. Join our team and enjoy a competitive salary plus a $5,000 sign-on bonus to kickstart your journey. You'll receive hands-on training in systems administration, network troubleshooting, and cybersecurity fundamentals. This role offers mentorship from industry experts and a clear path to becoming a full-fledged IT Specialist. Apply today and build your future in technology!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document IT processes and maintain accurate service records
- Collaborate with senior engineers on complex troubleshooting
- Support cybersecurity protocols and incident response
- Train on enterprise systems like Microsoft Azure and Active Directory
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid North Carolina driver's license
- US citizenship or permanent residency required