Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking passionate individuals in Virginia Beach, VA to provide essential technical support and troubleshooting. This hands-on training program offers mentorship, certifications, and growth opportunities within a fast-paced environment. Perfect for recent graduates or career changers eager to build foundational IT skills. Apply today and become part of our innovative tech family!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide Tier 1 support for network connectivity and peripheral devices
- Assist with software installations, updates, and security protocols
- Document technical issues and solutions in ticketing systems
- Collaborate with senior technicians on complex system deployments
- Deliver user training on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with technical aptitude
- Valid driver's license and reliable transportation
- Passion for continuous learning in IT technologies