Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we nurture talent through hands-on training and mentorship. This hybrid role combines remote flexibility with occasional on-site collaboration in our Durham hub, offering the perfect balance for modern professionals. You'll gain exposure to enterprise systems, cybersecurity fundamentals, and service desk operations while contributing to real-world projects. Our comprehensive onboarding program ensures rapid skill development in a supportive environment. If you're passionate about technology and eager to grow, this is your gateway to a rewarding IT career.
Responsibilities
- Deliver remote technical support via phone, email, and ticketing systems
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incidents, solutions, and knowledge base articles
- Assist with endpoint device management and security protocols
- Collaborate with senior engineers on complex system deployments
- Participate in cross-functional IT projects and training initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving and communication skills
- Ability to work independently with remote team collaboration tools
- Customer service mindset with patience and adaptability
- Eagerness to learn new technologies and industry best practices