Job Description
Join our award-winning IT team in Columbus and kickstart your career in technology! We're seeking motivated IT Support Trainees to receive hands-on training while delivering exceptional service to our clients. This direct-hire position includes comprehensive mentorship, certifications, and a clear path to advancement. Work in a dynamic environment where your growth is prioritized, and your contributions make a real impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document incidents and solutions in IT service management tools
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity protocols and access management
- Train end-users on system best practices
- Participate in 24/7 on-call rotation after training period
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional site visits