Job Description
Join TechNova Solutions as an IT Support Trainee and launch your career in high-demand technology with industry-leading compensation. We offer a comprehensive 6-month paid training program designed to transform motivated individuals into certified IT professionals. Enjoy competitive benefits, mentorship from industry experts, and a clear path to advancement. Our Houston headquarters provides a dynamic environment where your skills will directly impact Fortune 500 clients. Apply now to become part of Texas's fastest-growing tech team!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including Windows OS and network infrastructure
- Provide Tier 1 support via phone, chat, and ticketing systems for enterprise clients
- Document technical procedures and maintain accurate asset inventory databases
- Collaborate with senior engineers on complex system migrations and security protocols
- Participate in on-call rotation for critical system outages after training completion
- Complete vendor-specific certifications (CompTIA, Microsoft) during training period
- Support cloud environments including Azure and AWS fundamentals
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service aptitude
- Willingness to obtain CompTIA A+ certification within 90 days
- Ability to lift 30 lbs and work flexible hours including weekends
- Valid Texas driver's license for occasional client site visits
- Proficiency in English with clear communication skills
- Passion for technology and continuous learning