Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! We're seeking passionate individuals eager to learn enterprise-level IT support in a dynamic environment. No prior experience required—just drive and dedication. Enjoy hands-on training, mentorship from certified professionals, and a clear path to full certification. Work with cutting-edge systems while providing critical support to our clients. This is your gateway to a thriving tech career in Portland's booming tech sector!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and asset changes in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Participate in cross-departmental IT projects
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and as part of a team
- Willingness to pursue industry certifications (A+, CompTIA)
- Valid driver's license (occasional on-site visits required)