Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology! InnovateTech Solutions is urgently seeking motivated individuals to provide essential technical support to our Sacramento-based clients. This full-time position offers comprehensive training programs, mentorship from industry experts, and clear pathways to career advancement. If you're passionate about technology and eager to learn, apply today to become part of our growing tech family!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical assistance via ticket systems
- Document technical processes and create user documentation
- Collaborate with senior engineers on complex troubleshooting
- Conduct system updates and security patch management
- Support cloud infrastructure and virtual environments
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid California driver's license (for on-site support)