Job Description
Launch your career in technology with our comprehensive IT Support Trainee program! We're seeking motivated individuals with no prior experience to join our dynamic team in Madison, WI. As a trainee, you'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Our structured 6-month program combines classroom learning with real-world experience, setting you up for a permanent IT role upon successful completion. Enjoy competitive pay, full benefits, and mentorship from industry experts.
Responsibilities
- Assist with desktop and laptop hardware/software installation and maintenance
- Provide first-level technical support to employees via phone, email, and chat
- Document IT incidents and resolutions using ticketing systems
- Participate in network monitoring and basic security protocols
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system updates and patch management
- Learn and apply best practices for data backup and recovery
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Eagerness to learn new technologies and systems
- Valid driver's license and reliable transportation
- CompTIA A+ certification preferred (training provided)