Job Description
Join our dynamic IT team in Tucson as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals with a passion for problem-solving to learn enterprise-level systems administration. This hands-on role offers comprehensive training in hardware troubleshooting, network infrastructure, and cybersecurity protocols. Perfect for recent graduates or career-changers looking to enter the booming tech industry. Enjoy competitive pay, full benefits, and clear advancement paths within our growing organization.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Provide tier-1 technical support to internal employees via ticketing system and remote assistance
- Document technical procedures and maintain asset inventory databases
- Participate in system upgrades and security patch deployments
- Collaborate with senior engineers on complex infrastructure projects
- Adhere to ITIL best practices for incident management and service delivery
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong analytical skills and ability to troubleshoot systematically
- Excellent communication skills with customer service mindset
- Ability to lift 30 lbs and work with various hardware components
- Valid driver's license for occasional equipment transport
- Willingness to complete 3-month paid training program