Job Description
Launch your IT career in Seattle's booming tech scene! TechSolutions Northwest seeks passionate, entry-level candidates for our IT Support Trainee program. No experience required – we'll provide comprehensive training to transform you into a skilled IT professional. Enjoy competitive pay, mentorship from industry experts, and a clear path to career advancement.
Our 6-month paid training program combines hands-on experience with certifications in CompTIA A+ and Microsoft 365. You'll join a supportive team dedicated to your growth while delivering exceptional IT support to our clients across the Pacific Northwest.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage user accounts, permissions, and basic network configurations
- Document incidents, resolutions, and asset information in ticketing systems
- Collaborate with senior engineers on complex technical issues
- Participate in IT security best practices training and implementation
- Support office hardware including printers, scanners, and AV equipment
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and willingness to learn technical skills
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Valid driver's license (occasional client site visits required)
- Passion for technology and continuous learning
- Must pass background check and pre-employment assessment