Job Description
Are you ready to kickstart your career in technology? TechGrowth Solutions is seeking motivated IT Support Trainees to join our dynamic team in Glendale, AZ. This is your chance to gain hands-on experience in a fast-paced environment while receiving comprehensive training from industry experts. We're looking for passionate individuals eager to learn, grow, and contribute to our cutting-edge IT infrastructure.
As an IT Support Trainee, you'll work alongside seasoned professionals to troubleshoot systems, manage networks, and deliver exceptional user support. Our 6-month structured program combines classroom training with real-world projects, ensuring you build practical skills that employers value. Join us and transform your passion for technology into a rewarding career!
Responsibilities
- Provide frontline technical support for hardware/software issues via phone, email, and in-person
- Assist with network administration, including configuration and maintenance
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical procedures and maintain accurate ticket logs
- Collaborate with senior IT staff on system upgrades and security protocols
- Participate in cross-departmental IT projects
- Deliver user training on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning