Job Description
Launch your IT career with TechAdvance Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in St. Louis. Our comprehensive 6-month training program combines hands-on experience with industry certifications, preparing you for a full-time role in our growing technology division. Start Tomorrow with our accelerated onboarding process – no experience required!
As an IT Support Trainee, you'll gain exposure to network infrastructure, cybersecurity protocols, and enterprise systems while receiving mentorship from senior engineers. This is your gateway to a rewarding career in technology with competitive benefits and growth opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Assist with network administration tasks including switch/router configuration
- Participate in cybersecurity awareness training and implement best practices
- Collaborate with cross-functional teams on IT infrastructure projects
- Complete weekly training modules and certification prep (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving abilities and customer service mindset
- Ability to work in fast-paced environments with minimal supervision
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Eagerness to learn and pursue industry certifications
- Experience with Windows/Mac OS environments (helpful but not required)