Job Description
Launch your IT career in the nation's capital! TechSolutions DC is seeking motivated IT Support Trainees to join our innovative team in Washington, DC. This hands-on program combines structured training with real-world experience, preparing you for a full-time career in technology. You'll work alongside industry experts while providing critical support to our government and corporate clients. No prior experience required – just a passion for technology and a commitment to excellence. Join us and become part of DC's thriving tech ecosystem!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity best practices training
- Support end-users across Windows/macOS environments
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of operating systems (Windows/macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional on-site visits)
- CompTIA A+ certification (or willingness to obtain within 6 months)