Job Description
Launch your IT career with our comprehensive training program! As an IT Support Trainee at TechSolutions Inc., you'll receive all necessary equipment—including laptops, diagnostic tools, and software licenses—to master enterprise-level support systems. Our Irvine-based team offers hands-on mentorship in network administration, cybersecurity protocols, and cloud technologies. Enjoy a collaborative environment where you'll troubleshoot hardware issues, implement security patches, and optimize user experiences while building a professional portfolio.
Responsibilities
- Deploy and configure company-issued hardware including laptops, peripherals, and network devices
- Resolve technical issues via ticketing system with 24/7 supervisor support
- Document all procedures using our knowledge base and CRM tools
- Participate in bi-weekly skills workshops covering cloud infrastructure and cybersecurity
- Assist in maintaining 500+ endpoint devices across 3 California offices
- Conduct user training sessions for new software implementations
- Collaborate with senior engineers on network security audits
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic familiarity with Windows OS and network fundamentals
- Strong problem-solving aptitude with analytical thinking
- Ability to lift 20lbs for equipment deployment tasks
- Valid California driver's license for occasional site visits
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA Security+ within 6 months