Job Description
Join our innovative IT team as a Support Trainee and kickstart your career in technology! We're seeking motivated individuals in St. Louis, MO, with flexible scheduling options to provide exceptional technical support. You'll gain hands-on experience in network administration, system troubleshooting, and customer service while working with cutting-edge technologies. Enjoy a supportive learning environment with mentorship opportunities and competitive benefits. Perfect for recent graduates or career changers passionate about IT solutions.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document issues and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Collaborate with senior technicians on complex issues
- Conduct system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Flexibility to work varied hours including evenings/weekends
- Valid driver's license for occasional on-site visits