Job Description
Launch your IT career with our award-winning trainee program! TechSolutions Memphis is seeking motivated individuals to join our dynamic IT Support team. This hands-on position combines classroom training with real-world experience in a fast-paced corporate environment. You'll gain expertise in network administration, hardware troubleshooting, cybersecurity protocols, and client relationship management. Our comprehensive 6-month curriculum includes mentorship from senior engineers and certification preparation (CompTIA A+, Network+). Join 200+ alumni who've advanced to senior roles at Fortune 500 companies. Relocation assistance available for exceptional candidates.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Support network infrastructure including routers, switches, and VPNs
- Implement cybersecurity best practices and patch management
- Document technical procedures and create knowledge base articles
- Provide Tier 1 support via phone, chat, and ticketing systems
- Collaborate with vendors for hardware/software procurement
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with strong communication skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Pass background check and pre-employment drug screen